Shipping & Return Policies
Shipping is via Federal Express, UPS, or a common carrier for heavier orders. All rugs shipped FOB destination. Title for goods passes on receipt. The receiver is responsible for all taxes and duties on international shipments.
Ashly Rugs Return Policy
You may return a rug for a refund of the rug only total within 7 days of delivery; all you need to do is send us an email stating you want to return the rug purchased on your invoice number and the reason for wanting to return the rug. Wait for confirmation from us and then pack the rug in a waterproof package take a photo of the wrapped rug submit it to our email the photos and then get our approval to ship back. We will send an email that has a confirmation of return, then ship the item back to us. Return credits are issued within 48 hours once the item is received and inspected. Please note, if you return a rug the total shipping costs will be deducted from your total refund amount.
Rugs must be in new condition and in the original packaging to qualify for a refund.
DAMAGED OR MISSING ITEMS
If you received your merchandise in damaged condition, or items are missing please contact us as soon as possible to report the problem.
14-DAYS EXCHANGE POLICY
The rug to be returned must be postmarked within 14 days of the date purchased.
You will receive full exchange credit, less a restocking fee of 25% of the online purchase price and shipping charges, toward your new item.
All returns and exchanges must be received in the same showroom condition as when they were purchased.
For returns and exchanges, email firstname.lastname@example.org
You’ll receive return instructions via email.
Securely pack your merchandise with the invoice.
Ship FedEx or UPS. Please insure your package.
We’ll process your return within 3 days of receipt, though it will take longer to appear on your statement. We’ll notify you via email when your exchange has been received and processed.
No Returns or Exchanges on Customized Rugs
Ashly Fine Rugs will not accept any return or exchange for customized rugs, rug pads, and sale items.
For questions, returns or exchanges, reach out to us at your convenience.
Call: (713) 426-5454
Ship to: 4222 Richmond Ave Houston TX. 77027